Frequently Ask Question
Yes, we are a registered company under SSM. Our Registration Number : 002933930-M
We provide a seamless platform for customers to easily find drivers for disposing unwanted items for a reasonable price.
Our system will automatically send you the invoice to your email on the same day once the service is completed. Do contact us if you have not received the invoice and we will resend it to you.
We only accept dry items like furniture (sofa, cupboard, mattress etc.), home appliances (refrigerator, washing machine, oven, etc.), electrical waste (computer, TV, etc.). You may check with our Customer Service to confirm on the acceptance of your items. Unfortunately, we will reject any wet items, construction waste, hazardous materials. For more info, please read our Terms &Conditions under the “TRANSPORT AND GOODS LIMITATION”.
We offer a wide range of vehicles that cater to transport small items to big bulky items. For small items, you may choose a 4x4 pickup truck or van. If you are moving bulky items, you can choose between a 1 tonne, 3 tonne (14 feet), or 5 tonne (17 feet) lorry.
Our prices can be checked on our website/application by clicking the “Book Now” tab. There you may key in your info and we will provide an Instant Quotation according to your selection.
The price shown includes the vehicle, manpower and disposal fee.
Once you are satisfied with the price, you may proceed to create an account on our website and continue to make the payment.
We want to ensure you could track your booking. We will provide info on status of your booking and once any of our trusted driver partner has accepted your booking, their details will be shown in your booking details..
That’s great! Thank you for booking with us. Once you have completed the booking form on our website or our mobile app, an email containing the booking details will be send to you for your reference.
Also, you may refer to your Profile to track the status of your booking. Once your booking has been accepted by any of our trusted driver partner, you will be notified via email and also you can view in your Profile. You may contact the driver directly for further arrangements.
Yes, you can but be sure to make the changes at least 1 day before the pickup date. You can make the changes through our Wesbite by clicking your booking number or you may contact our Customer Service through Whatsapp to inform the changes that you wish to make.
However, for change of address, services or moving date, the booking price may change according to the changes you made. We will only proceed once you agree with the new pricing.
For cancellation, please inform us at least 1 to 2 days in advance of pickup date. If you already made payment for your booking, we will refund within 4 – 21 working days (depending on our online payment merchant process with the bank).
Should you make any last minute cancellation, especially when the transport already arrived at the location, a cancellation fee of 50% from the booking total price or RM200 (whichever is lower) will be applicable.
The building type will determine the price for manpower service. So if you live on the second floor (& above) in a building without lift, there will be additional workload and working time for the movers to carry your items by stairs. Hence the higher price quote.
We only accept Online payment and you can choose to pay via credit card/(PayPal)/debit card/ which can be chosen when you are redirected to our payment merchant page.
Services & Rate
Our pricing is based on vehicle type and availability of lift (if applicable). The price will also be on a per trip basis. So, if your booking requires additional trips, it will be added on top of the original booking price for the first trip.
The disposal fee is inclusive of the total price.
Our trusted driver partner will assist the carrying/loading/unloading of your items.
Our main coverage area is the Central Region (Kuala Lumpur and Selangor) of Peninsular Malaysia.
If your booking price has increased, it could be related to one of the following:
1. Change in the pick-up location
2. Change in vehicle type than previously booked.
3. Building type chosen during booking does not reflect the actual location (i.e. Booking says 2nd floor and above with lift, but actually 2nd floor and above without lift).
4. Cancelling your booking without adequate notice
5. Your booking requires additional trip(s) to complete
6. Using more cargo space than quoted than you expected to use (i.e. booked for 1 tonne lorry but fully use 3 tonne lorry cargo space)
7. Should you require further explanation regarding the change to your booking price, please contact our Customer Service and provide your booking number.